Refunds & Cancellation Policy

Refunds & Cancellation Policy – Astrounique

At Astrounique, we strive to provide high-quality products and a smooth shopping experience. Please read our policy carefully before placing an order.

1. Order Cancellation

Orders can be cancelled within 12 hours of placing the order or before it is shipped (whichever is earlier)
Once the order is shipped, it cannot be cancelled

To request a cancellation, contact us immediately via phone or email.

2. Returns Eligibility

We accept returns only under the following conditions:

You received a damaged or defective product
You received the wrong item

To be eligible:

You must inform us within 48 hours of delivery
Product must be unused and in original packaging

3. Non-Returnable Items

We do not accept returns or exchanges for:

Change of mind
Personal/spiritual dissatisfaction (as results may vary)
Used or worn products
Minor variations in color/design (due to lighting or display differences)

4. Refund Process

Once your return request is approved and the product is received, your refund will be processed
Refund will be issued to the original payment method (for prepaid orders) within 5–7 business days

For Cash on Delivery (COD) orders:

Refund will be processed via bank transfer or UPI after confirmation

5. Replacement Policy

In case of damaged or wrong products, we may offer a replacement instead of a refund, depending on availability

6. Late or Missing Refunds

If you haven’t received your refund yet:

Check your bank account again
Contact your bank/payment provider (processing delays may occur)
If still unresolved, contact us

7. Important Notes

Astrounique reserves the right to reject return/refund requests if conditions are not met
Customers may be required to provide unboxing video/photo proof for claims
Shipping charges (if any) are non-refundable